DELIVERY TIMING AND METHODS

DestinationService Estimated Delivery Time
Spain Standard   2-5 working days
Europe Standard   2-7 working days
Out of Europe Standard 5-10 working days

 

DELIVERIES TO EUROPEAN UNION ARE FREE OF CHARGE

Please note that any order made after 13.00h (GMT +1) on Friday and throughout Saturday and Sunday will be dispatched for delivery on the Monday of the following week. National holidays and local public holidays can also lead to delays in deliveries; the estimated delivery dates given by the www.lupobarcelona.com webpage are calculated based on working days.

For security and speed, all orders are shipped using DHL. When we dispatch your order you will receive a tracking number by email that will allow you to check the status of your order and follow its progress at www.dhl.com.

Deliveries are made between 8.30 and 19.00 and will require a signature to ensure safe and secure delivery of your order.

Our online store is operational worldwide. We offer free shipping on purchases above 150€.

For all queries, please contact our Customer Service team c.services@lupobarcelona.com.

MULTIPLE ADDRESSES

We are happy to deliver your goods to a location that is different to your billing address. In order to do so, simply click on Add Delivery Address during the checkout process. The system will allow you to create and save multiple shipping addresses under a name in Your Account.

GIFTS & PACKAGING

All our products arrive in a protective bag with our logo inside a LUPO box to protect them during delivery and for their subsequent storage. The package arrives in a discreet logo free cardboard box.

The invoice detailing the price will be sent to the billing address. If the delivery address is different from the billing address, a delivery note in which the price is omitted will be included in the parcel, so that you can send your purchase as a gift directly.

INSURANCE

All LUPO goods remain the property and responsibility of LUPO until delivered to the specified delivery address and payment has been received in full. Items are insured against theft, loss and accidental damage during delivery. However, this issue will need to be proved by UPS in any case. If a delivery takes more than 8 working days, please contact the Customer Services Team. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.

Please check that your shipment is correct on delivery. If there are any discrepancies or problems with your order, please contact our Customer Services Team. Please keep all the LUPO packaging in good order if you wish to make a claim.

Should you wish to exchange or return your purchase from LUPO’s Online Store, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal.

PAYMENT METHODS (3D SECURE)

To purchase an item from LUPO’s Online Store, simply select “Add to Basket” on the product page, and then click on the “Buy” button when you are ready to make your purchase. You will then be directed to our secure checkout where you can choose a billing address (to which we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to...). The last step is the Secure Payment. You can choose from various payment methods.

Lupobarcelona.com accepts different forms of payments depending on the country of the billing address. In Spain we accept payments with:

  • Visa/MasterCard
  • American Express
  • PAYPAL

In some cases, after pressing the submit button, you may be directed to your bank’s webpage where you will be asked for an extra security password for payment with your Visa card or MasterCard. This is 3D Secure Code, security system which has been developed by your bank and which will ask you for your password and to make a secure repayment. This password for online shopping with your card is personal to you and should be given to you by your bank. For further information, please contact your bank directly or our Customer Services Team.

LUPO credit coins or gift vouchers issued by our stores cannot be used to purchase articles from our Online Store.

Once payment has been received and your order has been confirmed, your order will automatically be sent to LUPO to be processed. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through LUPO’s Online Store. You will receive an email with the confirmation and details of your order.

The prices of LUPO’s products are in Euros, inclusive of taxes (VAT). LUPO reserves the right to change, at any time and without prior notice, the prices of the products on the www.lupobarcelona.com website. However, the prices that appear when the consumer makes a purchase will be considered valid.

Any data registered by the www.lupobarcelona.com website will serve as proof of the transactions carried out between LUPO and its customers. In the event of a dispute between LUPO and one of its customers about a transaction carried out through the www.lupobarcelona.com website, all the data registered by LUPO SHOPS S.L will be considered as irrefutable proof of the transaction.

STOCK AVAILABILITY

The prices and products shown on the www.lupobarcelona.com website are subject to availability, at the time of placing an order. When placing an order you will be informed of the availability. If a product you have ordered is unavailable, you will be informed as soon as possible by our Customer Services Team. In such cases you will be able to change your order and substitute it for another product available from the Online Store, or cancel it.

If you decide to cancel your order, your credit card with which your purchase was made will immediately be refunded the amount paid.

LUPO shall not be liable for a lack of stock or the unavailability of products. LUPO reserves the right to change, at any time and without prior notice, the articles presented on the www.lupobarcelona.com.

RETURN AND WITHDRAWAL POLICY

REFUND AMOUNT

In case of return all the products price will be refunded. Reimbursement will be made to the credit card or PayPal account used for the purchase. The shipping costs generated from the return of the products will be deducted from the amount of the refund.

Products bought in our physical stores are not subject to refund, only exchanges. Always showing the purchasing ticket.

CHANGE AND RETURN DEADLINE

Online purchases can be changed within 30 days or be returned within 15 days, except for those customize products or special orders that can not be returned or exchanged.

CHANGE AND RETURN PROCEDURE

In order to complete your request please contact us using our contact form. We will give you an answer as soon as possible to make the refund. The product must be returned in perfect condition, with the copy of the invoice. You can also return your product in Barcelona at our flagship store in Paseo de Gracia 124 or ask us to manage the return from your address, we will contact directly with the delivery service.

The products will be returned to this address:

LUPO E-Shop - Refunding
Calle Santa Teresa, 6 Bajos
08012 Barcelona - Spain

If you have any questions or queries you can contact by phone +34 93 4555940.

CARE GUIDE

Thank you for choosing LUPO. Ever since 1920, the skill and know-how of our artisans have been passed down from generation to generation, to create the products designed by Lupo, a name synonymous with luxury. Love for tradition, precision, attention to detail and contemporary designs are the essence of our products. LUPO uses a wide variety of leather, offering incredible quality and feel. At times, there might be slight irregularities owing to the nature of the leather, a symbol of its beauty. Here are a few tips to help you care for our products and keep them looking as beautiful as the day you receive them:

  • Avoid prolonged exposure to sources of light, heat, moisture and rain. In the latter case, we recommend wiping the item with a soft dry cloth and leaving it to dry at room temperature.
  • Keep the item stored in its original packaging to preserve it. It will also help to avoid colour transfer owing to prolonged contact with another product.
  • Try not to overfill or overload the item, so it doesn’t lose its shape.
  • We advise against using chemical products to clean the item (do not use on leather, canvas, metal parts...)
  • Please bear in mind that, owing to the high quality and shine of suede, one of its characteristics is that it does tend to fade.

If you have any questions about any of our products, please feel free to come into our stores where are staff will be delighted to help you. You can also contact our Customer Services Team. LUPO abides by International regulations regarding the protection and conservation of nature when manufacturing all its products.

AFTER-SALES SERVICE

If you have any queries regarding our after-sales services (alterations or repairs) or how to use our Online Store, our Customer Services Team will be delighted to assist you through the Contact page.

CONSUMER GOODS GUARANTEE

Certificate of Authenticity 100% Original. Genuine product of Lupo Barcelona.

Inspired by the desire to take care of you.

You have purchased an authentic product of skin. The original articles of our firm are made entirely by hand in Barcelona (Spain) by expert craftsmen who use the best materials and pay attention to every detail, with the purpose of you feel cared for and protected by the ancestral force emanating our name.
Every product that comes from our workshop includes a Certificate of Authenticity like this. If you purchase any other items produced by Lupo Barcelona, be sure to include this document.

GENERAL INFORMATION

At the end of the ordering process, you will be requested to click on “Payment”, which will confirm your purchase. Once your order has been confirmed, it will be sent to LUPO for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by Spanish law. Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order.

Any data registered by the www.lupobarcelona.com website will serve as proof of the transactions carried out between LUPO SHOPS and its customers.

In the event of a dispute between LUPO SHOPS and one of its customers about a transaction carried out on the www.lupobarcelona.com website, the data registered by LUPO SHOPS S.L will be considered as irrefutable proof of the transaction contained therein. On the effective date of delivery, the risks (in particular loss, theft or damage) relating to the Products delivered are passed on to you.

The sale of any product through LUPO’s Official Online Store, anywhere, is subject to these Terms and Conditions and Customer Services. The offeror is LUPO SHOPS, S.L. (hereafter “LUPO SHOPS”) which is a subsidiary of LUPO 1920 BARCELONA, S.L, with registered office at Gomis, 34 - 08023 Barcelona, Spain, registered in the Commercial Register of Barcelona in Volume 41532, Folio 23, Page B-387754, and with NIF (ID number used for tax purposes) B-62779947.

Orders can only be made by individual purchasers and companies to acquire LUPO products with no intention of resale. Any resale or distribution of LUPO products acquired from the www.lupobarcelona.com website is strictly forbidden.

LUPO SHOPS may update these Terms and Conditions of Sale at any time. You may consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the Customer Services link. To place an order through LUPO’s Online Boutique you must accept the Terms and Conditions of Sale in force at the time of placing the order.

SECURITY AND PERSONAL DATA

When you create an account with www.lupobarcelona.com or you sign up for our Newsletter, your personal details will be included in a file for which LUPO SHOPS SL. is responsible with the address in Barcelona of Avinguda de l'Estació 53, C.P.17300, CIF B-62779947, in order to send you marketing and advertising information on our products, services, promotions, events etc. You can exercise your right to access, cancel, modify or object to by sending an email to c.services@lupobarcelona.com or by letter by ordinary post to the postal address mentioned above. When you register with our webpage, you (i) agree to the processing of your data, and (ii) explicitly authorise LUPO SHOPS, S.L. to send you advertising and promotional material by email and/or by any other means of electronic communication.

LIMITATION OF LIABILITY

LUPO SHOPS, S.L. does not guarantee or represent that:

  • the www.lupobarcelona.com website is free from viruses, worms, Trojan horses or other destructive material.

GOVERNING LAW AND JURISDICTION

These General Conditions of Sale shall be governed by Spanish law. The parties will have the choice to submit to resolve disputes in the courts of the user’s domicile and to renounce any other jurisdiction. Furthermore, LUPO as a member of Spain’s ONLINE TRUST AND CONFIDENCE and under the terms of its Code of Ethics about commercial agreements and advertising, data protection and the protection of minors and accessibility; users may go to the extra-judicial service provided by CONFIANZA ONLINE (www.conmfianzaonline.es), part of the Advertising Board and the National Consumers’ Chamber.

INTELLECTUAL PROPERTY

All material included on the www.lupobarcelona.com website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks...) are the exclusive property of LUPO SHOPS S.L. or any of its subsidiaries. You cannot reproduce, by any means or process (except as expressly provided herein), totally or in part, distribute, publish, transmit, create works deriving from or based on, modify or sell any such material contained therein.

The “LUPO” trademark, the logo, and all other brands and logos related to LUPO, whether or not registered, displayed on the www.lupobarcelona.com website, as well as the domain name Lupobarcelona.com, are and will remain the exclusive property of LUPO SHOPS, S.L. Any reproduction, distribution, transmission, modification or use of these registered trademarks for any purpose without prior express written agreement from LUPO SHOPS, S.L. is prohibited.

You may not remove any copyright, trademark or other proprietary notice contained in the www.lupobarcelona.com website, or any content contained therein. You may make copies of the web pages published on the www.lupobarcelona.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.

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